Psychoanalysis > Return Policy

Please take note that we (AROPA) sell only digital items. Since digital items such as: email courses and papers (PDF) can not be returned to the owner, we don't issue refunds.

You can request a replacement of the ordered course if you did it by mistake and ask for another course instead. However the replacement request should be submitted prior of receiving the first lesson of the ordered course, that is, within the three hours from the receipt of the welcome message. Otherwise you'll be charged $5,95 the first lesson.

You can not submit a replacement request in the case you already received the first two lessons of the ordered course, that is, after 48 hours from the course starting date.

You can not submit a replacement request for papers (PDF).

You may ask for a full refund only if the product sent is not the ordered one. In this case, please send your refund request to aropa@freudfile.org with subject "request refund" (without quotes). Also send us a copy of your invoice.

Refunds are processed within 30 days since your request.

Please note that we don't issue refunds for our papers (PDF).

Should you need to complain about our return policy, please send your complaint to customercare@freudfile.org.

Learn more about our contact details here.

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